Grievance Officer
Last updated: October 3, 2026
In accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are published below.
Grievance Officer
- Name: Support
- Email: support@giveawayworld.online
- Address: GiveAway India, New Delhi
- Working hours: Mon–Sat, 10:00–18:00 IST
How to file a complaint
Send an email to support@giveawayworld.online with:
- your name and the email address registered with GiveAway (if you have an account);
- the link to the listing, profile or content concerned;
- a clear description of the problem and what you would like us to do;
- any supporting documents or screenshots;
- for legal claims, such as copyright or trademark, the right you hold and the law concerned.
Our timelines
- We acknowledge every complaint within 24 hours.
- We resolve complaints within 15 days of receipt.
- Requests to remove information that breaks the rules listed in Rule 3(1)(b) of the IT Rules are acted on within 72 hours.
- Content that exposes a person’s private area, shows nudity or sexual acts, or impersonates someone in morphed images is removed or disabled within 24 hours of a complaint by the affected person or someone on their behalf.
- Requests about your personal data under the DPDP Act (access, correction, erasure, nomination) are answered within 90 days at the latest.
If you are not satisfied
You may appeal our Grievance Officer’s decision to the Grievance Appellate Committee within 30 days of receiving it, at gac.gov.in. For personal data complaints, you may approach the Data Protection Board of India after using our grievance process.