Complaints and feedback
อัปเดตล่าสุด: 3 ตุลาคม 2569
If something went wrong, tell us. Every complaint is read by a person, and we tell you what we decided and why.
Who handles complaints
- Email: support@giveawayworld.online
- Address: GiveAway India, New Delhi
- Working hours: Mon–Sat, 10:00–18:00 IST
For a quick report about one listing, profile or message, use the Report button — it goes straight to our moderators.
How to send a complaint
Send an email to support@giveawayworld.online with:
- your name and the email address registered with GiveAway (if you have an account);
- the link to the listing, profile or content concerned;
- a clear description of the problem and what you would like us to do;
- any screenshots or documents that help us understand it.
Never send passwords, OTPs or bank details. We will never ask for them.
How fast we answer
- We acknowledge every complaint within 2 working days.
- We aim to resolve complaints within 15 days.
- Intimate images, threats and content that puts someone in danger are removed or disabled within 24 hours of a complaint by the affected person.
- Requests about your personal data under the PDPA are answered within 30 days.
If you are not satisfied
Reply to our decision and ask for a second review; a different person will look at it. You can also turn to:
- Consumer complaints: the Office of the Consumer Protection Board (OCPB), hotline 1166.
- Personal data: the Office of the Personal Data Protection Committee (PDPC).
- Online fraud: the Anti Online Scam Operation Center (AOC), hotline 1441. If you have lost money, call at once.
- Emergency or immediate danger: call 191.